Why Choose Us

Why Choose Plumbing 911, a family business:
It’s easy looking for a plumber, but it can be difficult finding “the” plumber that you can trust with your home or business. As a family owned and operated business, we would never send someone into your home or business that we would not trust with our home or business. That’s why all our technicians are trained to the highest standards and committed to 100% customer satisfaction.

Our Professional Technicians Must:

  • Complete a skill and competency course, which consists of on-the-job experience with a Master Licensed Plumber to ensure the knowledge and skill set of our professional plumber
  • Pass drug and criminal background screenings.
  • Wear shoe covers inside your home or business.
  • Pass Motor vehicle screenings.
  • Complete customer care follow-ups.

Plumbing 911 is passionate about plumbing and providing only the highest quality service and customer care. We are proud to continue building long-lasting relationships with our customers, as our goal is to earn your business as your personal plumber.

The American Ratings Corporation developed a checklist to use as a source for determining a “Great Plumbing Company” that will provide value for your money and ensure that the repair process as painless as possible. See the checklist below to find out how we rank according to this checklist and to learn more about what you should be seeking when hiring a plumber.

A Great Plumbing Company Should: Plumbing 911 Proudly Adheres to:
  • Holds current and active Master Plumbing License with the State of Ohio and appropriate City/County Registrations to abide by Plumbing codes and ordinances.
  • Plumbing 911 is licensed with the State of Ohio and holds proper certification and registration with Cities and Townships in order to pull appropriate permits, abiding by all codes and ordinances.
  • In addition, Plumbing 911 is BBB Accredited with a proud “A+” rating
  • Maintains active liability and workers’ compensation insurance.
  • Plumbing 911 is fully insured and bonded, also committed to employee’s health and well being by providing worker’s compensation and health care insurance.
  • Answers your call or returns your message promptly.
  • When you call Plumbing 911, we have genuine professional staff that will politely schedule your call and any questions you have.
  • Has the experience and expertise to handle your particular plumbing issue.
  • Plumbing 911 is dedicated to on-going training. As part of maintaining our Master Plumbing license, we attend a continuing education course as mandated by the state of Ohio. We also attend industry-leading seminars to learn the latest and most up-to-date trends and information related to our industry.
  • Arrives as scheduled and gives updates if running late.
  • Plumbing 911 schedules same day service calls in two-hour increments, along with a 30-minute courtesy call of exact arrival. If there is an appointment delay, we call right away to advise you, as we understand your time is very valuable.
  • Explains the problem and solution in simple terms and offers options
  • Upon arrival, our technician will review the plumbing issue and give you his professional recommendation and options of service. He does not begin any work until you choose your option of service. Once you have approved him to start work, he is equipped to begin immediately.
  • Is clear about rates and service charges and provides a written estimate
  • Plumbing 911 provides free, upfront, estimates using our competitive, industry flat-rate pricing. Upon your approval we begin work, immediately.
  • Comes prepared with the tools and parts needed to complete the repair (unless it is a major job that will require more than one visit)
  • Our technicians come to you with a fully stocked plumbing van with essential and common plumbing materials to service any plumbing issue. If for some reason there is a certain part, water heater or other equipment needed for the job, our technician would simply return to our supply shop for a moment to acquire what he needs to complete the job that same day.
  • Communicates with you during the job if your decision is needed on any aspect of the work.
  • Plumbing 911 promises to always keep customers apprized of costs and options associated with all service requests. Our technicians are well-spoken professional gentlemen, understanding of your concerns and cares for your home. They will be more than happy to answer any questions and to explain job details.
  • Cleans up after himself, leaving the area as it was before he started working
  • Plumbing 911 understands that your home is one of the greatest investments a family makes. We treasure the opportunity to be able to service your home and promise to care for your home as if it were our own. That’s why our technicians wear shoe covers and promise to clean up any job debris after service.
  • Provides a detailed bill and can explain all charges
  • Before commencing work, our technician will provide you with an estimate invoice. On it, he will explain the options of service and costs. To initiate service, you will be asked to sign the estimate invoice, stating which option you approve us to complete. At the end of the job, you will receive a copy of the invoice for your records.
  • Follows up after the job to see if everything is working well
  • Plumbing 911 is prided on excellent customer service. Once you are our customer, we keep in touch with you through mail, email newsletters, Facebook and other avenues. We are also always here to help any questions before, during and after we complete a service.
  • Offers a performance guarantee
  • Warranty and performance guarantees are listed on your estimate invoice before beginning any services. You will receive a copy of the invoice, listing your warranties at completion of the job for your records.

Let our family be your

family plumber!

Serving Cuyahoga, Geauga, Lake, Medina, Portage, Summit, and Stark counties,

call us today at 866-720-0911

or the local numbers listed at the top right of our website.

Our Mission:

  • To be recognized by all our customers as an excellent provider of professional, honest and skilled plumbing services and customer care.
  • To provide our customers only top quality materials and name brands that command public trust.
  • To follow superior ethical policies in our business practices, promising to always keep customers apprized of costs and options associated with all service requests. Always honoring warranties and guarantees we provide.
  • To operate each job in a clean, polite and courteous manner with attention to detail, protection of our client’s property.
  • To prove our quality skills, fair prices and customer care, so that we continue our business relationship for many years, beyond the first job we complete.
  • To grow primarily through repeat customer requests and referrals, as this is the way we desire to grow and maintain our family owned and operated business.
  • To give back to the community from which we derive our sustenance and to recognize that good will is worth more than monetary gain when worthwhile causes are helped.