On September 16, my wife and I awoke to discover the sanitary sewer system failed causing sewage to back up in the floor drains flooding our finished basement. We called Plumbing 911. The crew was on site within the hour. They proceeded to scope the connection with remote television equipment; contacted and met with Medina County water crews to survey the main sewer line. It became clear the failure was with the house connection. Plumbing 911 purged the line as best they could allowing us limited usage of the system until the line was properly replaced on September 21.

We are very happy with the speed and efficiency with which Plumbing 911 handled this situation. We would recommend Plumbing 911 to anybody experiencing a similar situation.

Pat A., Westfield Center, OH

I chose Plumbing 911, not because they were the cheapest, but because their estimator Shane showed a genuine concern about the problem at my house and seemed extremely knowledgeable. My gut said he’d do the best job.

No surprises! Shane was on time, did a great job, and even talked to my neighbors about their problem. He is a very good listener and a real professional without putting any other company down and knows what he is talking about. I was very impressed and pleased. Not only did he do a great job, but also he wrote his report very clearly so that I can include it with the documentation that will go with information about my house which is on the market.

Thank him again for me. He’s the best and has a great future.

Shane is a real asset to your company and a first class representative of it. You will always have customers as long as he works for you.

Paul B., Barberton, OH

I wanted to thank you for all the wonderful work you did to solve my plumbing emergency. From the first panicky phone call to Karen, to the last shovel of dirt back into the hole, you folks handled my emergency and me with the utmost professionalism. I found your number on the spine of the phonebook at 10:30 at night and called after trying to get hold of my own plumber. I am so glad I did. I will recommend your company to anyone and everyone I come in contact with that needs a plumber.

I was in the service industry for 35 years and it is rare to come across a company that provides the kind of service that Plumbing 911 does. You should be very proud of all the great work you do. Thank you again!!!!!!!!

Tracey M., Strongsville, OH

I’ve used Plumbing 911’s services at both my home, my office and my parent’s homes and have found them to be, without exception, very professional, courteous and prompt. I especially appreciate the fact that they assist me in finding economical ways to handle my issues.

Stanley G., Berea, OH

I just wanted to take a moment to applaud one of your service man, Shane. I recently found myself in the midst of a plumbing emergency in Parma, Ohio and I thumbed through the phonebook and randomly called Plumbing 911. I am so pleased with the level of service that I received! Shane was expedient, professional and thorough. He was also extraordinarily compassionate to my situation and he helped me to find the most effective and inexpensive solution for me. Shane went above and beyond, staying until after 9:00 p.m. to ensure that the job was not only completed, but that it was completed well.

Of course, I hope that I will not need plumbing services again anytime soon…but I can assure you that if I ever do, I will be calling Plumbing 911 and I will be requesting the services of Shane. He is a stellar representative for your company!

One very happy customer.

Carol S., Medina, OH

I will never use another plumber ever after my experience with Plumbing 911. I had an emergency plumbing issue on the Sunday of Memorial Day weekend. My sump pump had overflown and there was water and sediment in my basement. Within an hour of calling Plumbing 911 they had dispatched a plumber to my home. Not only was her able to quickly diagnose the problem and get the part ordered, but also the owner Keith Miller came out the next day to access the progress and make sure it was completed quickly. Keith also helped me work with the builder since our home was only five years old to make sure this was an isolated incident and explained what questions we needed to ask the builder. I would recommend Plumbing 911 to anyone who needs a professional, reliable plumber.

Brooke E., Parma, OH

I wanted to take a few minutes to thank you for the excellent service I recently received from your company and especially your employee Shane. Shane was very knowledgeable and patient. He explained step by step what the issues were regarding my plumbing and I feel he was very honest regarding pricing and the amount of work that would be needed. Shane also took the time to show my wife and I the progress that was being made on our project.

This was definitely the most positive experience I have ever had with a contractor. Most of my encounters with contractors made me feel like I needed to keep one hand on my wallet and a shovel handy to deal with the BS they were telling me. Please continue to keep up and provide your excellent work and services. It is appreciated and it doesn’t go un-noticed. THANK YOU SO MUCH!

Patience B., Brunswick Hills, OH

Hi, I filled out your survey, but didn’t feel that gave me the opportunity to say all that I wanted to say. I am sure you hear enough complaints, but you can never get too much positive feedback. I returned from vacation on 2/13 to be greeted with a backed up kitchen drain and a cracked trap. Nothing I tried helped, so I called my son, who has done some plumbing before. He came over on 2/15 but was unable to release the fittings because of all the corrosion. He had experience with the owner of your company because he is the store manager at Staples in Medina, so he suggested I call.I made the call Thurs. night and within minutes Rob returned the call. He was very accommodating as I explained my work schedule, made arrangements with Matt to come on Fri. AM with the understanding that I needed to be at work by 11. Matt called in the AM to let me know his arrival time and was there as promised. After looking at the job, we both agreed that Sunday would be a better time for the repair. That was great because I missed no work this way. Again, on Sun. Matt called to give me an idea of timing.

My previous experience with plumbers has not been very positive, but I was beginning to feel a little more comfortable. Matt was a pleasure to work with. He was pleasant, polite, and made sure things were cleaned up when he was finished. When he found unexpected problems with fittings or finding the drain was still clogged, he never complained or made me feel that he was “bothered” or in a hurry. Yet, I knew he had other things to do today. He worked on that sink and equipment until we both saw the “tornado” he promised me I would see when the sink drained.I don’t know if I was happier for me or for him! Anyway, I feel that there is too much complaining in this world & not enough praise so I wanted to tell you that while I hope I don’t have to call you again for a long time, I certainly will call you and tell my friends about your company.

Charles and Jessica V., North Canton, OH

Plumbing 911 is my plumbing hero!! My main drain and sewer were backing up in the basement. I already had one plumber in and he couldn’t get the job done. Plumbing 911 were at my house in a couple of hours and it was concluded we would need the big guns. The boss was sick but brought the needed equipment. They came in and took care of the problem, very professional, friendly, and cleaned up their mess. I will call them first the next time I need a plumber.

Peggy P., Akron, OH

I am so happy and recommend this family plumbing business to everyone! The plumber I had, his name was Shane and he was so nice and professional. I was a little scared about whom they would send, but extremely impressed with his genuine care to fix my faucet leaking.

Online Testimonial, Yellowpages.com

Great service and job well done! I needed a plumber but didn’t know whom to call, I was fearful of any contractors in the house. Plumbing 911 came to me as a referral and my expectations were surpassed. The licensed plumbers are local from a local family owned company; a faucet on the house, a sump pump, and two toilets later I no longer have to worry about water in the basement when it rains or the kids flooding the bathroom. The price is very fair, I shopped around too and they were lower than any competitor. Thank you Plumbing 911!

Online Testimonial, Google.com

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