We are proud to introduce our cast and crew of valuable, hardworking Plumbers, Customer Service Representatives, Laborers and Management. We are so honored to serve your home and business with our dream-team of exceptional service representatives.

Our Plumbing Pros and Laborers Ready to Help:

Shane

Shane Duncan, Residential/Commercial Service Plumber

  • Favorite Food/Restaurant: His wife’s cooking and Marcos pepperoni pizza
  • Favorite Movie/TV Show: The Godfather, part 2
  • Hobbies: Plays the bass guitar and fishing
  • Family Life: Happily Married
  • What I enjoy most about my trade, Plumbing: I enjoy meeting new people daily and helping them with their plumbing problems.
Rob

Rob Schoch, Residential/Commercial Service Plumber

  • Over 25 years of experience as a full-time Plumber
  • Favorite Food/Restaurant: Steak – Outback
  • Favorite Movie/TV Show: Rocky and Everybody Loves Raymond
  • Hobbies: Fishing and boating. Enjoying time with my children.
  • Family Life: Happily Married
  • What I enjoy most about my trade, Plumbing: I like doing something different every day. I like helping people solve their plumbing issues and enjoy that I’m not stuck in one place all day long.
Adam

Adam Taylor, Residential/Commercial Service Plumber

  • Finished his apprenticeship with Plumbing 911 in 2013 and has been a full time plumber since 2014.
  • Favorite Food/Restaurant: Lasagna
  • Favorite Movie/TV Show: The Walking Dead
  • Hobbies: Fishing
  • Family Life: Married with three children.
  • What I enjoy most about my trade, Plumbing: There is always something new every day. No day is the same in Plumbing. Each day is different and I enjoy solving challenges and servicing my customer’s home.
Nick Ledger

Nick Ledger, Residential/Commercial Service Plumber

  • Over 25 years of experience including multiple commercial properties and home remodeling needs
  • Favorite Food/Restaurant: Italian and Smileys Restaurant off of Lincoln Way in Massillon.
  • Favorite Movie/TV Show: “I am Legend” and “The Neighborhood”
  • Family Life: Happily married
  • What I enjoy most about my job: I am happy that I get to help people everyday with their home plumbing needs.
Jeff Walkemeyer

Jeff Walkemeyer, Residential/Commercial Service Plumber

  • Over 5+ years of full-time plumbing service
  • Favorite Food/Restaurant: Fresh grilled salmon with a salad or pizza
  • Favorite Movie/TV Show: The Office
  • Hobbies: Building and flying R/C multi-rotors and video games.
  • Family Life: Happily married with two children
  • What I enjoy most about my job: The variety of work and being able to help people.
Jon Csontos

Jon Csontos, Residential/Commercial Service Plumber

  • Over 7+ years of full-time plumbing service
  • Favorite Food/Restaurant: Mexican
  • Favorite Movie/TV Show: The Office
  • Hobbies: Basketball and golf
  • Family Life: I have cats
  • What I enjoy most about my job: Helping people daily is very rewarding, especially when I get to fix something.
Dennis Swartzentruber

Dennis Swartzentruber, Residential/Commercial Service Plumber

  • Over 15+ years of plumbing service to residential and commercial property needs
  • Favorite Food/Restaurant: Long Horn, BBQ chicken, steak and sushi. Yes, I like food!
  • Hobbies: Riding my motorcycle, fishing and spending time with my family.
  • Family Life: I grew up Amish
  • What I enjoy most about my job: Getting to meet new people and helping them out with whatever plumbing issue they have.
James Bumgardner

James Bumgardner, Residential/Commercial Service Plumber

  • Over 20+ years of full-time plumbing service
  • Favorite Food/Restaurant: Anywhere there is steak
  • Favorite Movie/TV Show: Grumpy Old Men and Everyone Loves Raymond
  • Hobbies: Hunting, fishing and outdoors
  • Family Life: Very close to my family with three kids and two cats, thanks to my daughter!
  • What I enjoy most about my job: I enjoy helping people in their time of need.
Bob Peebles

Bob Peebles, Shop/Equipment Manager and Jet Driver

  • Favorite Food/Restaurant: Steak
  • Favorite Movie/TV Show: "Rain Man" and "NCIS Los Angeles"
  • Hobbies: Motorcycles and building custom furniture
  • What I enjoy most about my job: I enjoy the camaraderie with my fellow co-workers.

Our Excellent Customer Care Representatives answering your calls 24/7:

Lori Andrews, Customer Service Representative and Assistant Office Manager

  • Favorite Food/Restaurant: Shredded chicken tacos with guacamole.
  • Favorite Movie/TV Show: “Multiplicity"
  • Hobbies: Spending time outside and cooking
  • Family Live: I have a wonderful fiancee and a cat named Tyty
  • What I enjoy most about my job: The family I work for. They go above and beyond for their customers and employees. It is also so nice to have wonderful returning customers.
Melanie Kuches

Melanie Kulches, Customer Service Representative

  • Favorite Food/Restaurant: Bonefish Grill
  • Favorite Movie/TV Show: “Criminal Minds” and any baseball game
  • Hobbies: Coaching college and travel softball, traveling and spending time with family.
  • Family Live: Engaged to my best friend Gio, who works for Cleveland Indians
  • What I enjoy most about my job: I enjoy talking with people and making sure they are taken care of.
Courtney Saville

Courtney Vargas, Customer Service Representative

  • Favorite Food/Restaurant: Mexican 😍
  • Favorite Movie/TV Show: “Spirit” the Disney movie and “The Office"
  • Hobbies: Photography, organizing and going to the beach. I recently moved back home to Virginia Beach, but still get to work from home due to my awesome bosses!
  • Family Live: Happily married. Proud Labrador Retriever owner to an awesome pet named Cooper.
  • What I enjoy most about my job: Working with my family and the plumbers are really easy going. Love the atmosphere the company gives.

Our Management and Operators:

Keith

Keith Miller, Owner & Operator

  • Licensed Master Plumber OH #36619
  • Nationally Licensed Water Restoration Technician (WRT)
  • Nationally Licensed Applied Structural Damage Professional (ASD)
  • Favorite Food/Restaurant: Cheeseburgers/Triv’s in Strongsville
  • Favorite Movie/TV Show: King of Queens
  • Hobbies: Enjoys playing drums, piano and guitar, fishing and spending time with family
  • Family Life: Married with four children
  • What I enjoy most about my trade, Plumbing: I like that no two jobs are ever the same.
Karen Miller

Karen Miller, Office Manager and Marketing

  • Favorite Food/Restaurant: Gluten free weirdo
  • Favorite Movie/TV Show: The Blacklist
  • Hobbies: Finishing her degree, singing, camping, and loves a good movie
  • Family Life: Happily married with 3 girls and 1 boy.
  • What I enjoy most about my job: I enjoy being able to affect all areas of business, from marketing to customer service.

In Loving Memory

Bridget

Bridget Saville, Honored & Remembered Always

Bridget was a faithful employee of Plumbing 911 and helped us become the business we are today. Her integrity, customer care and genuine help of any task we asked of her was inspiring till the very end. She passed away February 13, 2018 and will be missed greatly by our Plumbing family. Her memory lives on with her three beautiful children and we are proud to have her memory always.

One call,
we handle it all!

Your home’s 911 for all Plumbing (water, gas & sewer), Drains, Water Heaters and Sump Pump needs.

866-720-0911

TOLL FREE